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Privacy policy

This policy explains which data the IMS Destek Asistanı extension processes, why and how it uses that data, and when it shares it.

ExtensionIMS Destek Asistanı
Version0.6.2
Last updated13 November 2026
PublisherGlomil Teknoloji A.Ş.

This privacy policy explains which data the IMS Destek Asistanı Google Chrome extension (the “Extension”), developed by Glomil Teknoloji A.Ş. (“we”), processes, why and how it uses that data, and when it shares it.

The Extension lets users of the QM application report the problems they run into as support tickets in the IMS Cortex Support System without leaving the QM page they are on. The Extension works only for this purpose.

1. Summary

  • The Extension works only on the QM addresses you enter on the settings page; it reads no data on other websites.
  • Data is sent only when you submit a support ticket and only to the support system you specify in the settings.
  • Before sending, you can see in the panel all the technical information that will be added to the ticket automatically.
  • Your password is not stored. The values you type into form fields, cookies and session tokens are not collected.
  • Your data is not sold, not used for advertising and not shared with third parties.

2. Data collected

2.1. Account information

When you first install the Extension, you sign in with the e-mail address and password of your support system account. Your password is sent to the support system only in the sign-in request; the Extension does not store it anywhere. The session token returned at sign-in, your e-mail address and your name are kept only on your computer, in the browser's local storage (chrome.storage.local).

2.2. Information added to the support ticket

When you report a problem, the following information is added to the ticket in addition to the subject and description you write:

DataDescription
Page informationThe name, title and address (URL) of the QM page, the estimated module, the previous page address.
QM userThe identity details of the user signed in to QM (name, username, etc.); if a “super login” was used, the details of the original user.
Browser and device informationBrowser name and version, operating system, language, time zone, screen and window size.
Error logsThe latest console messages on the page and uncaught JavaScript errors.
Network requestsThe address, method, HTTP status code and duration of the latest requests made by the QM page; for failed requests, a short part of the error response.
User stepsThe last actions before the report: which button or link was clicked, which field was changed (only the field’s name/label, not the value typed into it), page transitions.
ScreenshotA screenshot of the visible area of the QM tab. Before sending, you can mark it up, black out sensitive parts or remove it.
Video (optional)Only if you start the “Video ile göster” (show with video) option: a recording of at most 3 minutes of the relevant tab only, and the steps taken during the recording.
Files you attachFiles you add to the ticket yourself.

Technical information (errors, network requests and step history) is kept only in the browser's memory, in limited numbers, and is not sent anywhere unless you submit a ticket. It is deleted when the page is closed or reloaded.

2.3. Ticket tracking and notifications

If notifications are on, the Extension queries the support system at the intervals you set (2–30 minutes) for the status of the tickets you opened or follow. The status of the tickets and whether they are unread are stored locally on your computer so that notifications can be shown.

2.4. Settings

The support system and QM addresses, appearance (character choice, position) and notification preferences are stored only locally on your computer.

3. Data not collected

  • Passwords (your support system password is not stored either; password fields on pages are not read).
  • The values you type into form fields.
  • Cookies (including QM session cookies) and Authorization headers.
  • Your browsing history on, or the content of, websites other than QM.
  • Location, health, financial or payment information.

In addition, the values of sensitive keys such as password, şifre, token, secret, api_key, iban and tckn in addresses, console messages and error responses are automatically masked with *** before sending.

4. How the data is used

The data collected is used only to:

  • create a support ticket for the problem you report,
  • let the support team understand, reproduce and solve the problem,
  • show you a notification when your tickets get a reply or their status changes.

5. Sharing of data

The Extension sends data only to the IMS Cortex Support System address you enter in the settings, over a secure connection (HTTPS). Only the authorised support team can see the information added to a ticket.

The Extension uses no analytics, advertising or tracking services and does not sell, rent or transfer data to any third party. Where there is a legal obligation, data may be shared only with the competent authorities and only to the extent the law requires.

6. Compliance with the Chrome Web Store User Data Policy

The use and transfer of user data by IMS Destek Asistanı complies with the Chrome Web Store User Data Policy, including the Limited Use requirements. Accordingly:

  • User data is used only for the Extension’s single purpose: creating and tracking support tickets.
  • User data is not used or transferred for purposes such as advertising, personalised advertising or determining creditworthiness.
  • User data is not sold.
  • User data is read by humans only at the user’s request (a support ticket), for security purposes or where required by law.

7. Permissions and why they are needed

PermissionWhy it is needed
storageTo store the settings, the session token and the notification status locally.
scriptingTo place the support panel only on the QM pages specified in the settings.
activeTabTo take a screenshot of the active QM tab when you report a problem.
alarmsTo check ticket statuses at set intervals.
notificationsTo show a notification when your tickets get a reply.
Optional site accessRequested only for the QM and support system addresses you enter, with your approval. The Extension does not request access to all sites.

8. Retention and deletion of data

  • Data on your computer: “Çıkış yap” (sign out) in the Extension deletes the session token and ticket information. When you remove the Extension, the browser deletes all locally stored data.
  • Tickets in the support system: Support tickets and their attachments are kept in the support system, in line with Glomil Teknoloji A.Ş.’s data retention rules, to maintain the support service. You can request the deletion of your tickets at the contact address below.

9. Security

Communication with the support system is over HTTPS. No cookies are used for authentication; the session token is sent only in requests to the support system. The Extension connects to no server other than the support system.

10. Your rights

Under the Turkish Personal Data Protection Law No. 6698 (KVKK) and related legislation, you have the right to learn whether your personal data is processed, to request information about it, to ask for it to be corrected or deleted, and to object. You can contact us to use these rights.

11. Children’s privacy

The Extension is designed for corporate users and is not directed at children under 13.

12. Changes

We may update this policy from time to time. The current version is always published on this page, and the “Last updated” date at the top of the page is changed.

13. Contact

For questions about this privacy policy or your data:

Glomil Teknoloji A.Ş.
E-mail: [email protected]
Address: Rumeli Hisarı, Etiler, Özden Sokağı No: 16, 34470 Sarıyer / İstanbul